Terms of Service

Last updated: 22 September 2026

Welcome to Nora Galway!

This website is operated under the trading name Nora Galway. Throughout the website, the terms "we", "us", and "our" refer to Nora Galway.

We provide this website, including the information, products, and services available through it, subject to these Terms of Service.

By accessing our website or placing an order, you agree to these Terms and the policies referenced within them.

Please read these Terms carefully before using our website.

Nothing in these Terms limits or excludes your statutory rights under applicable Irish and European Union consumer protection laws.

1. Online Store Terms

By using our website or placing an order, you confirm that you are legally capable of entering into a binding contract or have the necessary permission from a parent or legal guardian.

You agree to use our website and services only for lawful purposes and in accordance with applicable laws.

You must not use our products or services in any way that infringes the rights of others or violates applicable legislation.

We may restrict access to our services where reasonably necessary to prevent fraud, unlawful activity, or material misuse of our website.

2. General Conditions

We reserve the right to refuse or restrict access to our services where there is a legitimate reason to do so, including suspected fraud, abuse, or unlawful activity.

Information submitted through our website may be processed by trusted third-party service providers where necessary to operate our business and fulfil your orders.

Payment transactions are handled securely through our payment service providers.

You may not reproduce, copy, distribute, sell, or commercially exploit our website content without our prior written permission, except where permitted by law.

3. Accuracy of Website Information

We make reasonable efforts to ensure that the information provided on our website is accurate, complete, and up to date.

However, occasional errors, inaccuracies, or omissions may occur.

We reserve the right to correct or update website content where reasonably necessary.

If an error affects an order you have already placed, we will contact you and explain the available options.

Nothing in this section limits your rights where products or services do not conform to their descriptions or other applicable legal requirements.

4. Changes to Services and Prices

Product prices may change from time to time without prior notice.

Any price changes will apply only to orders placed after the relevant change and will not affect orders that have already been accepted, unless otherwise agreed with you or required by law.

We may modify, suspend, or discontinue parts of our website or services where reasonably necessary.

Any changes will be made without affecting existing contractual obligations or your statutory consumer rights.

5. Products and Shipping

Certain products may be available exclusively through our online store and may be offered in limited quantities.

We make reasonable efforts to display our products accurately, including their colours, dimensions, materials, and other relevant characteristics.

Please note that colours and appearance may vary slightly depending on your screen settings and device. This does not affect your right to receive products that match their description.

Order Fulfilment

Some orders may be fulfilled directly by our suppliers and international logistics partners, including suppliers located outside the European Union.

We currently deliver to Ireland only.

Estimated processing and delivery times are provided in our Shipping & Delivery Policy.

Delivery times may be affected by product availability, customs procedures, carrier delays, or other circumstances outside our reasonable control.

Any applicable taxes, customs duties, import charges, and shipping fees will be disclosed before you complete your purchase, as required by law.

For further information, please refer to our Shipping & Delivery Policy.

Returns and Refunds

Returns, cancellations, and refunds are handled in accordance with our Return & Refund Policy and applicable consumer protection laws.

Your statutory rights remain unaffected.

6. Billing and Account Information

When placing an order, you agree to provide accurate, complete, and up-to-date billing, payment, and delivery information.

You are responsible for ensuring that the information you provide is correct.

We may refuse or cancel an order where there is a legitimate reason, including:

• Suspected fraudulent or unauthorised transactions.

• Payment failure.

• Product unavailability.

• A clear and genuine pricing or product information error.

If an issue arises with your order, we will contact you as soon as reasonably possible.

Where an order is cancelled after payment, we will issue any refund due to you in accordance with applicable law.

An automated acknowledgement that we have received your order does not necessarily mean that the order has been accepted. We will confirm acceptance or otherwise communicate with you regarding your order.

7. Optional Third-Party Tools

Our website may provide access to tools, applications, or services operated by third parties.

These services may be subject to their own terms, conditions, and privacy policies.

We encourage you to review the relevant information before using third-party services.

Nothing in this section removes any responsibility that Nora Galway has under applicable law for the services it provides or arranges.

8. Third-Party Links

Our website may contain links to third-party websites that are not owned or operated by Nora Galway.

We do not control the content, availability, or privacy practices of independent third-party websites.

We encourage you to review their terms and privacy policies before providing personal information or completing transactions.

Where a third-party service forms part of a purchase made directly from Nora Galway, your applicable consumer rights remain unaffected.

9. Customer Reviews and Submissions

If you submit a review, comment, photograph, or other content through our website, you are responsible for ensuring that it is lawful and does not infringe the rights of others.

You agree not to submit content that is:

• Unlawful, fraudulent, or misleading.

• Abusive, threatening, or discriminatory.

• Infringing upon intellectual property or privacy rights.

• Containing malicious software or harmful material.

Where you voluntarily submit content for publication on our website, you grant us a non-exclusive licence to reproduce and display that content for the purpose for which it was submitted.

We will seek any additional permission required before using your content for unrelated marketing purposes.

We reserve the right to remove content that violates these Terms or applicable laws.

10. Personal Information

The collection, processing, and use of your personal information are governed by our Privacy Policy.

We are committed to handling your information responsibly and in accordance with applicable data protection laws.

For privacy-related enquiries, please contact us at:

Nora Galway

Email: info@nora-galway.com

11. Errors, Inaccuracies and Omissions

Occasionally, our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, delivery charges, or availability.

We reserve the right to correct these errors and update information where reasonably necessary.

If an error affects an order you have placed, we will contact you to explain the situation and provide appropriate options.

Where an order cannot be fulfilled and is cancelled, we will refund any payment due to you in accordance with applicable law.

12. Prohibited Uses

You may not use our website or services to:

• Engage in unlawful, fraudulent, or deceptive activities.

• Violate intellectual property, privacy, or other legal rights.

• Upload or transmit viruses, malware, or harmful code.

• Collect or misuse personal information without lawful authorisation.

• Harass, threaten, discriminate against, or abuse others.

• Interfere with the security, operation, or functionality of our website.

• Attempt to gain unauthorised access to our systems or services.

We may take reasonable action to prevent or address violations of these Terms, including restricting access where necessary.

13. Website Availability and Limitation of Liability

We aim to provide a reliable and secure shopping experience.

However, we cannot guarantee that our website will always operate without interruptions, technical errors, or temporary service disruptions.

To the extent permitted by applicable law, we are not responsible for losses arising from circumstances outside our reasonable control where such liability may lawfully be excluded.

Nothing in these Terms excludes or limits our liability for:

• Death or personal injury caused by negligence.

• Fraud or fraudulent misrepresentation.

• Any liability that cannot legally be excluded or restricted.

• Your statutory rights relating to faulty, damaged, unsafe, or incorrectly described products.

All products remain subject to applicable mandatory consumer guarantees and statutory protections.

14. Your Responsibilities

You agree to use our website and services lawfully and in accordance with these Terms.

You are responsible for losses or damage resulting from your own unlawful conduct to the extent provided by applicable law.

Nothing in this section requires you to waive your statutory rights or accept liability beyond what is permitted by law.

15. Severability

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, that provision will be treated as ineffective to the extent necessary.

The remaining provisions will continue to apply, provided they remain legally valid and enforceable.

16. Termination

These Terms apply while you access or use our website and services.

We may suspend or terminate access where you materially breach these Terms, misuse our services, or engage in unlawful activity.

Any suspension or termination will be proportionate to the circumstances and will not affect your existing orders or statutory consumer rights.

Rights and obligations that arose before termination will remain unaffected where applicable.

17. Entire Agreement

These Terms, together with the policies referenced on our website and the information provided to you during the purchasing process, set out the terms applicable to your use of our services and purchases from Nora Galway.

Nothing in this section excludes or limits any representations, contractual obligations, or statutory rights that cannot lawfully be excluded.

18. Applicable Law and Consumer Rights

These Terms and any purchases made through our website are subject to the laws applicable to the relevant transaction.

As Nora Galway directs its online store towards customers in Ireland, consumers benefit from the mandatory protections available to them under applicable Irish and European Union consumer law.

Nothing in these Terms prevents you from exercising rights or remedies available to you under applicable law.

Any disputes will be handled in accordance with the applicable legal rules governing consumer contracts and jurisdiction.

19. Changes to These Terms

We may update these Terms from time to time to reflect changes in our services, business practices, or legal requirements.

Updated Terms will be published on this page together with a revised "Last updated" date.

Changes will not retrospectively remove or reduce your rights relating to orders that have already been accepted.

We encourage you to review these Terms periodically.

20. Contact Information

If you have any questions about these Terms of Service, our products, or your order, please contact us.

Nora Galway

Email: info@nora-galway.com