Shipping & Delivery Policy

At Nora Galway, we aim to make your shopping experience as smooth and enjoyable as possible. We work with trusted shipping and logistics partners to ensure your orders are processed and delivered with care.

Below, you will find everything you need to know about our shipping and delivery process.

	Estimated Time
Order Processing	1–3 business days
Delivery	4–9 business days
Address Changes	Contact us within 24 hours

1. Order Processing

Orders are typically processed within 1 to 3 business days after payment confirmation.

Business days exclude weekends and public holidays.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information, where available.

Please note that processing times may be slightly longer during busy periods or promotional events.

2. Delivery Times

We currently ship to Ireland only.

Our estimated delivery time is 4 to 9 business days after dispatch.

Delivery times are estimates and may vary depending on your location, the shipping provider, and other circumstances beyond our control, including:

• High order volumes

• Customs inspections and clearance procedures

• Delays experienced by shipping carriers

• Public holidays and exceptional circumstances

If your order is taking longer than expected, please contact us at info@nora-galway.com, and we will be happy to assist you.

Your statutory consumer rights remain unaffected by any delivery delays.

3. Shipping Partners & Product Origin

To offer a carefully selected range of products, Nora Galway works with suppliers and international fulfilment partners.

Some products may be shipped directly from our suppliers, including those located in China.

Deliveries within Ireland may be handled by An Post or other trusted shipping and logistics providers.

Depending on product availability and fulfilment arrangements, items from the same order may occasionally arrive in separate packages.

Customs Duties & Import Charges

As some products may be shipped from outside the European Union, import duties, taxes, or customs processing fees may apply.

Where these charges are not included in the purchase price, we will inform you before you place your order and explain who is responsible for their payment.

For further information regarding import charges associated with your order, please contact us at info@nora-galway.com.

4. Shipping Costs

Shipping costs, if applicable, are displayed at checkout before you complete your purchase.

We may also offer free shipping on qualifying orders, as indicated on our website and during checkout.

Any applicable shipping charges will be included in your order total before payment.

5. Delivery & Address Information

Please ensure that your shipping address and contact information are accurate and complete before placing your order.

If you need to correct or update your delivery address, please contact us at info@nora-galway.com within 24 hours of placing your order.

We will do our best to accommodate your request. However, once an order has been processed or dispatched, changes may no longer be possible.

If an incorrect or incomplete address results in a failed delivery, please contact us so we can review the situation and assist you with the available options.

Missing or Undelivered Orders

If your tracking information indicates that your order has been delivered but you have not received it, please contact us as soon as possible.

We will review the delivery information and, where necessary, contact the shipping provider to investigate.

Nora Galway remains responsible for your order in accordance with applicable consumer protection laws.

6. Contact Us

If you have any questions about your order, shipping, or delivery, please get in touch with us.

Nora Galway

Email: info@nora-galway.com